Nobody likes conflict, and we’ll often do all we can to avoid it. The problem is that agreeing too much is just as dangerous. It’s possible to end up with the unpleasant situation that management expert Jerry B. Harvey calls the Abilene Paradox, where everyone agrees to a course of action that nobody really wanted. It happens when everyone just ‘goes along’ with an idea because they wanted to please the group, and causes a lot of resentment and blame-shifting.
But it’s inevitable that we will disagree with someone in our family, on our team, in our community, online, on the bus, at the supermarket, and especially with people who don’t share our values. What do we do then? Continue reading